We believe the responsible use of information is important for meeting your needs and providing consistent service quality. The more we understand about you and your needs, the better we can select books that are relevant to your children. This privacy statement explains practices of Storytime Club.

As we further describe below, we may share your personally identifiable information with third parties for their marketing purposes. You can elect for us not to do this by sending an email to read@storytimeclub.co.za

Storytime Club collects and maintains personal information regarding its members: the personal information we collect and maintain includes name, delivery addresses, telephone number, email address, and, if provided (by you), bank account details or credit card details, opt-in and other financial information (please review the Security section of our Terms and Conditions). We may also obtain information about you from third parties, such as credit or demographic information. We may incorporate the information you provide with demographic information that is publicly available. We use this combined information to enhance and personalise your experience with us, to communicate more effectively with you, and to make our future marketing efforts more efficient. Throughout your club membership, your account history and club experience is maintained in a secure customer file.

We collect the domain name and email address (where possible) of visitors to our website, the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., bank account details and delivery address) and third party financial and demographic information.

Our website and email use “cookies” and similar means to gather information. A cookie is a small text file that is placed on your hard disk by a web page server if permitted by your browser settings. Cookies are uniquely assigned to you. Cookies are also used to recognise members’ preferences and past activity at our site in order to provide better service and easier access when members return to our site. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other websites you visit.

We use the personal information we collect to service your account. All our third party service providers who may need access to our members’ information to perform fulfillment and other services for us or our members are held to the strictest confidentiality requirements and are (a) only authorised to use the personal information for the intended purpose accessed and (b) not permitted by us to use personal information in any other way or for any other reason.

We may use or disclose aggregate or third-party-provided information for any purpose. Storytime Club will only use your email address to contact you about the status of your order and your account, or for Storytime Club’s internal use.

The following types of companies are sometimes permitted to use our members’ names, email addresses, and mailing addresses to promote goods and services: Publishing, Fundraising/Non Profit, Financial, Credit Card, Insurance, Newsletters, Other Club/Continuity programs, Education Companies, and other Direct Marketing service firms. From time to time, Storytime Club may make arrangements with other companies to provide you with joint products or services.

If you prefer not to have your name, email address and mailing address released or prefer that we not send you email communications about offerings which may be of interest to you, please let us know by sending an email to read@storytimeclub.co.za.

Storytime Club may disclose personal information if required to do so by law or in the good faith belief that such action is necessary, as required by or permitted by law, to protect and defend the rights or property of Storytime Club, or to act in urgent circumstances to protect the personal safety of users of Storytime Club, its website, or the public. For example, Storytime Club may also share personal information with companies assisting in fraud protection, investigation to protect against fraud, or to service your account. We do not provide information to these agencies or companies for marketing or commercial purposes. We may report information about your account to credit bureaus. Any payment defaults on your account may be reflected in your credit report.

Please note that because a customer information database is customarily considered a business asset, we shall have the right to transfer it in a merger, sale of some or all of its company, consolidation, change in control, reorganisation, liquidation or in an action for bankruptcy. In the event all or part of our company is sold or dissolved, we will transfer information we have about you to one or more third parties with a requirement that such third parties treat your personal information substantially in accordance with our privacy policy as it exists at the time of the transfer. If we close down one of our services or shut down a website, we will keep your information secure and will only use it, again, in accordance with the terms of our then current privacy policy.

While we and our Affiliates offer a book club for children, we do not solicit children for membership but, rather, their parents, nor do we intend to collect any information from children. Any information we do have on file relating to the children of members is used for internal purposes only in conjunction with their account. We do not offer or disclose specific individual information about our members’ children (other than the fact that there are households with children of a particular age range and sex).

We may occasionally update this Privacy Statement. For material changes to this Privacy Statement, we will notify you either by placing a prominent notice on the home page of our website or by directly sending you a notification. We encourage you to periodically review this Privacy Statement to stay informed about our use of the personal information we collect. Your continued use of the service constitutes your agreement to this Privacy Statement and any updates.

This policy and all of our legal obligations are subject to the laws of South Africa, regardless of the location of any user. Any claims or complaints must be filed in South Africa. Storytime Club welcomes your comments regarding this Privacy Statement. If you believe that Storytime Club has not adhered to this Statement, please contact us by email at the address listed above, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Last Updated: 5 November 2015