Frequently asked questions:
If you cannot find your answer on this page, then please email us your query.
What exactly will my child receive every month?
Your child will receive three books with each delivery. Our 0-2 year olds will receive three board books; our 2-3 year olds will receive three story books; our 3-5 year olds, 5-6 year olds and 6-7 year olds will receive two story books and one activity book; our 7-8 year olds, 8-9 year olds and 9-10 year olds will receive three story books.
Are the months themed?
It’s not our focus to theme books but we will endeavour to create a loose connection between the books we send.
Do you deliver all over the country, and how much is delivery?
Yes, we do! Delivery costs are included in your monthly fee of R299. For outlying areas, your monthly fee will be R349.
How are the books selected?
This is our pride and joy, where we thrive on selecting the best books for your child based on their educational and developmental input.
When can we expect our first delivery?
Delivery will happen around the 15th of every month. Should this date fall over a weekend, your delivery will occur either on Friday or Monday. Those who sign up before the 5th of the month will receive their first delivery that month. Those who sign up after the 5th will receive their first delivery the following month.
I’ll never be able to keep up with reading all the books we are going to receive every month.
That’s okay! It’s not about keeping up with the deliveries, it’s about building a library for your child. This allows them to pull a book off the shelf anytime they want to page through one, and it means the books are always there for storytime with your children.
How do we pay?
You can either opt to pay via stop order EFT into the Storytime bank account, or you can fill out the debit order mandate form on checkout and send a signed copy to us. We use Sage Pay for our debit orders and can guarantee it is safe and secure. Your debit order will be allocated for the 1st of every month. You’re able to cancel your subscription at any time.
Are the books new or used?
All our books are purchased and sent brand new.
What is the cancellation policy?
You may cancel your subscription at any time. Either cancel your account from the “My Account” page, or send us an email.
Why can I not just buy books from leading bookstores or visit the library?
Well, we hope that you do both. We love reading and storytelling, and want children especially to read as much as they can. Buy books all the time and build your child’s library. Or take books out the library often. Our aim is to help you as parents who are time poor and often feel overwhelmed by the choice of books on offer. You can trust us to select the best books for your child, books that are appropriate to their age and development.
What if we already own a book we receive?
You can either:
1. Request to donate the book – we donate all used/returned books to our local church ministries. If you would like to donate used books, contact us, and we will send you a pre-paid, pre-addressed courier bag for you to send the books back in.
2. Request a refund – we will arrange to collect the book from you and we will supply you with an extra book to replace it in your next delivery.
Can we change our billing and shipping address?
Yes – simply log in to your account, and use the “My Account” page to make any changes you need or send us an email to firstname.lastname@example.org.
Is this a scam?
Definitely not! Feel free to give founder, Liza West, a call on 082 871 8072. She would love to chat with you and answer any queries you may have personally.
Can we suggest new books for your monthly deliveries?
Of course! Please send us your suggestions.
What if we receive a damaged book?
Return them to us and we will arrange a replacement.
What if our order was never received, even if it was reported as delivered?
Let us know, and we’ll sort it out as speedily as possible.